Bizzabo named a Customer Favorite and Leader in the Forrester Wave

Bizzabo has been named a Customer Favorite and Leader in The Forrester Wave™: All-In-One Event Management Platforms, Q4 2024 Report.

Forrester recently conducted a detailed evaluation of Bizzabo and 11 other vendors. The analysis included a comprehensive survey, executive briefing, and customer interviews. Forrester spoke with Bizzabo customers and considered customer input from previous research. 

Learn more about the evaluation criteria and the different vendors by downloading a copy of The Forrester Wave™: All-In-One Event Management Platforms report.

“Reference customers like the modern, unified nature of the Bizzabo platform and reserve strong praise for the speed and quality of responses they get from the customer services team,” says Forrester. “Bizzabo is a Customer Favorite in this evaluation.”

Bizzabo’s guiding principle has always been to do right by our customers. From customer experience to R&D to sales and beyond, it’s the north star that guides all operations.

“To successfully serve event organizers, you need to have a deep understanding of their needs,” Simone Astuni, SVP of Customer Experience at Bizzabo. “On top of that, you need to deliver value at the right time and place. That’s the level of excellence we expect from ourselves.”

Bizzabo treats every customer event as if it were our own. We recognize that, for event organizers, every detail matters. There’s no room for subpar performance. That’s why we take a thoughtful approach to ensure each event runs smoothly and delivers the impact our customers envision. From the initial planning stages to post-event analysis, our team is deeply invested in every step of the journey. 

Looking at the Wave, you may notice halos around a vendor’s marker. A single halo indicates above-average customer feedback relative to the other evaluated vendors. A double halo indicates outstanding customer feedback and signifies a Customer Favorite.

 Bizzabo is the only Leader who is also a Customer Favorite in this year’s 2024 Forrester Wave for All-In-One Event Management Platforms. We believe this is a unique recognition worth celebrating. 

“We’re absolutely thrilled to be named Customer Favorite and Leader in the 2024 Forrester Wave. While we’re excited to be a Leader, Customer Favorite is by far our most important recognition,” said Eran Ben-Shushan, Cofounder and CEO of Bizzabo. “It’s a testament to the trust our customers place in us and the passion of our team to exceed their expectations every day.”

Forrester’s report comes after a year of growth and recognition for Bizzabo. Most recently, we received the TrustRadius Buyer’s Choice Award, ETL’s Best Onsite Badging Award, and several G2 Leader Awards. Now, for the third consecutive year, Bizzabo has been recognized as a Leader in the Wave — and we’re especially proud to be named the first-ever Customer Favorite.