Leveraging Generative AI to Uplevel Organizer Experience

Bizzabo, a leader in the 2024 Gartner Magic Quadrant for Event Technology Platforms, introduces Event OS Copilot: an AI-powered, interactive guide to the Event Experience Operating System. 

Event professionals are constantly asked to do more with less and faster. If they have questions, they don’t have time to search through manuals and FAQs. Event OS Copilot allows Bizzabo customers to explore product walkthroughs, chat with support, and ask questions to Bizzabo’s AI — all without leaving the platform. It helps organizers decrease the time it takes to complete tasks, enhances efficiency, and ultimately makes it easier for them to deliver exceptional event experiences. 

“Over the past few years, there have been countless AI tools launched into the event technology space, including writing assistants, video editors, and content creation tools. We’re taking a different approach with Copilot,” said Eran Ben-Shushan, Cofounder and CEO of Bizzabo. “We’re leveraging AI to further enhance the customer experience we’re known for.” 

How does Copilot work?

Event OS Copilot AI was trained on all of Bizzabo’s Knowledge Base articles, product videos, and imagery into one easy-to-navigate, conversational, generative AI interface.

Event professionals simply log in to the Bizzabo platform and click the book icon in the lower right corner of their screen. They will instantly see resources relevant to where they are on the platform. Alternatively, they can ask Copilot a question, like “Should I integrate with Marketo or to Salesforce directly?” and watch as Copilot’s generative AI returns an answer.

Some AI tools have problems with accuracy or hallucinations; that’s not the case with Copilot. It leverages a continuous learning model that’s been carefully trained by Bizzabo’s comprehensive and detailed knowledge base. As users ask questions and product features are added, Copilot will automatically update with new information. It is truly an organizer’s virtual assistant as they navigate through the Bizzabo platform.

Support when you want it, where you want it

Copilot is the latest addition to Bizzabo’s suite of 24/7/365 live and self-service resources, all created to put answers and best practices right at event organizers’ fingertips. The Event Experience OS already has a modern, intuitive interface (G2 reviewers agree), but Copilot makes it even easier to get things done. 

“With Event OS Copilot, we’re redefining the service that event professionals can expect from their platform,” said Simone Astuni, SVP of Customer Experience at Bizzabo. “Our customers want instant, effortless access to product guidance, so we’re bringing the power of generative AI directly into their workflow. This is the next step in our commitment to delivering an exceptional experience for every Bizzabo customer.”

Try Copilot for yourself

Login to your Bizzabo account to try Copilot today! If you’re not a Bizzabo customer, you can also check out our on-demand demo library. See Event OS Copilot in action, alongside other powerful features of the Event Experience OS.